General
Refund Policy
Refund Policy 1. No General Refunds Project Better does not offer refunds for change of mind, non-usage of the facility, or personal circumstances. Refunds are only issued in the event of: • An incorrect payment amount processed by our system • A ...
Unauthorised Gym Attendance Policy
Policy on Unauthorised Access to the Gym Purpose This policy aims to ensure the safety, security, and fairness of all gym members by preventing unauthorised access to the gym. Scope This policy applies to all gym members and their guests. ...
Equipment List
Prahran Cardio Treadmill x 7 - Technogym Excite Run Stair Climber x 3 - Technogym Excite Climb Bike Trainer x 3 - Technogym Skillbike Elliptical x 2 - Technogym Excite Syncro Air Bike x 2 - Rogue Echo Bike BikeErg x 3 - Concept2 BikeErg SkiErg x 2 - ...
Client Portal: Dashboard
Your Membership Dashboard The membership dashboard is designed to give you full control over your fitness experience in just a few clicks. Once you’re logged in, you’ll have a complete view of your profile, bookings, membership information, and ...
Fitness Passport Members
REGISTER HERE Can I Access PB gyms using Fitness Passport? Yes, 3 of our gyms are registered with Fitness Passport 421 Lygon St, Brunswick East, Vic, 3057 102/6 Bluestone Way, Brunswick East, Vic, 3057 45 Batman St, West Melbourne, 3003 How do I ...
Cancellation
Can I cancel my membership? Yes. You can cancel you membership via the member portal. You can cancel at the end of your current payment period. Keep in mind if there is an outstanding debt on your account, this will need to be fixed before you can ...
Personal Training
Do you offer personal training? Yes, we offer personal training at all of our locations. How does it work? Personal Trainers are independent business who work within the gym. The relationship for personal will be directly between you and your PT with ...
Access / KISI
How do I access to the gym? We use an App called KISI to control the doors to the gym. When you join for a trial or as a member you will be sent an email with a link to the app. MORE INFO When do I have access to the gym? You have access to the gym ...
Freezes
Can I Freeze my account? Yes. You can freeze or pause you account through the MEMBER PORTAL What happens when I freeze my account? When you freeze your account you will not have access to the gym and you will not be charged for that period. Is there ...
Saunas
Sauna Do you have saunas? Yes, we have saunas available to all our members. How much does it cost to use the sauna? Access to the saunas is included on your membership no additional payment is needed. Can I bring a friend to use the sauna? No, the ...
Trials
Can I do a trial? Yes! We offer a free entry! REGISTER HERE What does the trial include? One entry to access to all facilities in the gym including the ice baths and sauna (booking required) When can I come? You have 2 weeks to use your trial from ...
Memberships and Billing
How Does Pricing Work? Membership price changes with payment frequency, longer payment period have a lower average weekly price. You can choose your payment frequency when sign-up or change it in the member portal. Your membership is ongoing, you ...