Refund Policy

Project Better does not offer refunds for change of mind, non-usage of the facility, or personal circumstances.

Refunds are only issued in the event of:

• An incorrect payment amount processed by our system

• A verifiable billing error made by Project Better

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Project Better operates with a self-managed Member Portal, providing members full control over your membership.

It is the sole responsibility of the member to manage their account, including:

• Membership Type adjustments

• Billing frequency changes

• Freezing memberships

• Cancellations

• Updating payment details

Failure to make changes before billing does not qualify for a refund.

No backdated refunds or adjustments will be provided.

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Once a billing cycle has commenced, all payments are payable and non-refundable.

• Accounts with outstanding balances cannot be modified

• All debts must be paid before any changes including freeze and cancellation can be made.

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Members must make changes at least 24 hours before billing is due.

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All billing concerns and refund requests must be raised within 7 days of the transaction.

Requests outside this timeframe may not be reviewed.

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Project Better reserves the right to update this policy at any time.